End to end mental health services for insurers.
24/7 clinical care through voice, video, text or instant messaging. With a focus on early intervention and prevention, we engage members to steer their own fully-supported mental health journey. However and whenever they need it.
Full spectrum mental health, one connected pathway.
Our stepped mental health model gives members one connected pathway from first contact through to higher-intensity support or referral.
- 01 Triage
Clinical assessment in seconds. Available 24/7 by phone, live chat, WhatsApp or SMS. - 02 In-the-moment support
Rapid clinical intervention when support is needed straight away. A real clinician at 2 am, not a referral service or a chatbot. - 03 Immediate, single session counselling
A clinician-delivered day one counselling session, aligned to the insurer model and member’s needs. For members who need more than triage support at any moment. - 04 Structured counselling
Clinically indicated, dependent on triage and suitability. Delivered by accredited psychologists and qualified counsellors. - 05 Specialist referral
Onward referral and case management for complex or specialist needs, supporting the reduction of inpatient care.
For life and income protection propositions, Step 3 is delivered as coaching and wellbeing support rather than clinical counselling.
Exceeding expected standards. Every clinician. Every session.
With a fully employed clinical team, we deliver accredited psychologists and qualified counsellors within a robust clinical governance framework governed by Australian Medical Association standards. That means clinical supervision, CPD, safeguarding and 100% clinical audit of every therapy session for all practitioners, all of the time.
Partners
